Frequently Asked Questions

Shipping & Delivery

How long does shipping take?

Domestic orders typically arrive within 3-5 business days. International shipping times vary by destination, usually 7-14 business days. You'll receive tracking information once your order ships.

Do you offer international shipping?

Yes, we ship to select international destinations. Shipping costs and delivery times vary by location. See our Shipping Policy for full details.

What if my order arrives damaged?

We carefully package all items, but if something arrives damaged, please contact us within 48 hours with photos. We'll arrange a replacement or refund promptly.

Returns & Exchanges

What is your return policy?

We accept returns within 30 days of delivery for most items in original, unused condition. Beauty products must be unopened for hygiene reasons. Visit our Return Policy for complete details.

How do I start a return?

Log in to your account and submit a return request, or contact our customer service team. We'll provide return instructions and a prepaid shipping label for eligible returns.

Orders & Payment

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Shop Pay for easy checkout.

Can I modify or cancel my order?

Contact us immediately if you need to modify or cancel your order. Once an order is processed and shipped, we cannot make changes, but you can return items following our return policy.

Products

Are your beauty products cruelty-free?

We carefully curate our beauty collection with a focus on premium, ethically-sourced products. Check individual product descriptions for specific certifications and ingredient information.

How should I care for my home decor items?

Care instructions vary by product. Please refer to the product page or included care card for specific guidance on maintaining your items.

Customer Service

How can I contact customer service?

You can reach us via email or through the chat feature on our website. We typically respond within 24 hours during business days.

Do you have a physical store?

We're currently an online-only boutique, allowing us to offer our curated collection of premium beauty, home, and travel essentials to customers everywhere.